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Surge strap

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‎09-13-2016 11:21

‎09-13-2016 11:21

I know that the surge is a one piece device, but the D ring at the end of the strap has just fallen off while I'm on holiday. I still have the spring pin and thankfully the surge didn't fall and get lost. Is this a spare I can get?
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‎09-13-2016 11:28

‎09-13-2016 11:28

I suggest reaching out to support to see if they can do this.  

https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

 

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3 REPLIES 3

‎09-13-2016 11:28

‎09-13-2016 11:28

I suggest reaching out to support to see if they can do this.  

https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

 

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‎09-13-2016 14:45

‎09-13-2016 14:45

Definitely give them a call.  I did last Friday (for a different issue) and the woman I spoke with was a great help.  

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‎09-23-2016 23:37

In response to kawaiiko

‎09-23-2016 23:37

Asked for a new buckle to fit to the strap as it was otherwise undamaged, they sent me a new complete fitbit.

Great customer service, but how are they making a profit on the Surge if they are replacing so many units for strap problems?

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