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Surge synched to previous computer

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‎01-07-2018 15:54

‎01-07-2018 15:54

My computer died. I bought a new one. When I sync my surge to my new one a message appears "this device is paired with another computer"   I do not have the other computer.  I have uninstalled & reinstalled all Fitbit parts base station, app's. I have reset my surge. I have updated & restarted my computer several times. When I try to sync it, searches. After a few tries it finds the surge & synchs.I can not get the update to download to my tracker. It gets mostly complete & then says the download was incomplete. I can not get the update to download to my tracker. Downloaded programs

 I had checked on this before & finally I got it to synch after doing the above repeatedly. I can not get it to synch again.

 

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‎01-07-2018 16:01

‎01-07-2018 16:01

Sorry posted before I was finished. If I can get Fitbit unpaired from my surge I'll be able to add it to my new computer.   Thank you for your help.  

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