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Surge thinks it is charging

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‎01-26-2017 12:58

‎01-26-2017 12:58

I charged my fitbit surge last night and since I have unplugged the charger, it constantly thinks it is still charging. I'm not sure how to fix this. It keeps the device from searching for a pulse so it renders the HR functionality useless. 

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2 REPLIES 2

‎01-27-2017 00:29

‎01-27-2017 00:29

Try restarting it using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

It's much like rebooting a computer - it does no harm and can sort out all sorts of problems

Best Answer

‎01-29-2017 16:02

‎01-29-2017 16:02

@Maybel thanks for stopping by! I'd definitely give a try to what @SteveH is suggesting. Restarting your tracker can help with any glitch it may have at the moment. Let me know how it goes! Smiley Happy

Mariam | Community Moderator, Fitbit

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