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Surge touch screen not working

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‎10-07-2018 07:32

‎10-07-2018 07:32

Hi, 

My surge touch screen is not working.  When i am swipe the screen for any other activity, its stuck on same screen. 

Best Answer
6 REPLIES 6

‎10-07-2018 09:01

‎10-07-2018 09:01

You can try restarting it: restart

Best Answer

‎10-07-2018 09:02

‎10-07-2018 09:02

May be a sensitivity glitch Ash, try this -

hold left and bottom right buttons until your tracker screen starts to dim (may take 20-30 seconds, keep holding until the display starts to dim before letting go) When screen is completely dark, hold left button to turn back on. Do swipe and menus work now?

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer

‎10-08-2018 03:48 - last edited on ‎10-11-2018 11:50 by Moderator Alum

In response to wmchapman

‎10-08-2018 03:48 - last edited on ‎10-11-2018 11:50 by Moderator Alum

I have tried as you suggest but still touch is not working.  Done, still not working. 

Best Answer

‎10-08-2018 05:59

In response to SunsetRunner

‎10-08-2018 05:59

That was the fix so now you'll need to contact customer service chat and let them know what you've tried. Sometimes you may have to try the restart a few times so they may ask you to try again.

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer

‎10-08-2018 09:27

In response to wmchapman

‎10-08-2018 09:27

Thanks a lot for support and advice, I did the mail to customer support  

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‎10-11-2018 12:00 - edited ‎10-11-2018 12:01

In response to Ashiluc

‎10-11-2018 12:00 - edited ‎10-11-2018 12:01

Thanks for stopping by @Ashiluc, welcome! That was of great help @wmchapman and @SunsetRunner. We really appreciate the time you've taken in order to troubleshoot this. I hope you can get your Fitbit Surge back on track. 

 

Let me know if you need anything else. Smiley Happy

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