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Surge unable to reset

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My Surge "died" last night. It was fully charged and the screen went blank. I've tried resetting numerous times, it only comes on when connected to USB and then goes blank again within 10 seconds of being disconnected. On some resets, but not all, the screen shows a battery with an ! inside. I've only had it since June 2015. Any suggestions? I've emailed support but thought I'd ask here too.

 

Moderator edit: updated subject for clarity 

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I would wait for support. As something is differently wrong

 

 

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Wendy | CA | Moto G6 Android

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