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Surge unable to reset

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‎01-05-2016 07:58 - last edited on ‎01-16-2016 06:23 by Moderator Alum

‎01-05-2016 07:58 - last edited on ‎01-16-2016 06:23 by Moderator Alum

My Surge "died" last night. It was fully charged and the screen went blank. I've tried resetting numerous times, it only comes on when connected to USB and then goes blank again within 10 seconds of being disconnected. On some resets, but not all, the screen shows a battery with an ! inside. I've only had it since June 2015. Any suggestions? I've emailed support but thought I'd ask here too.

 

Moderator edit: updated subject for clarity 

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‎01-05-2016 09:05

‎01-05-2016 09:05

I would wait for support. As something is differently wrong

 

 

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Wendy | CA | Moto G6 Android

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