Surge will Not Hold a charge or Sync

[Nvyariz]

I have 2 issues that started about the same time.  I received my Surge for this past christmas and it was purchased new.  It has:

• Firmware Version: 16.34.5.14
• All Day Sync set to off
• Always connected set to off
• Using Android App on Samsung S6 with Android 6.0.1
• Heart Rate monitoring set to auto

Until Mid April I was able to go about 3-4 days without having to charge it with 2.5-3 hours or GPS tracking during that time and wearing it pretty much all day during most days.  Now I am pretty much having to charge it every night and the major differences I have are that I am using the GPS less, perharps 30 minutes every other day.  When I charge it the battery Icon shows charged, but by about 20-22 hours later it is indicating nearly low battery power again.  Around the same time I started experiencing difficulties Syncing the Surge to my phone as well.  The only way I can get the Surge to Sync is to reset it.  Then it will typically only Sync that one time and I have to reset it again.  I have tried resetting the app, and the phone as well as uninstalled the app and reinstalled.  

I was able to get it to hold a charge for aobut 3-4 days about 2 weeks ago, but then it went back to only holding a charge for about 1 day.  Thanks.

[LucieFitness]

Hi, 

I really hope somebody will reply to your question with a solution. I have received a Surge as a gift two days ago, brand new. I'm so excited. However, the fully charged battery hold barely 24hours. I hope we can get a response soon, glad to know I am not the only one with this issue.

Best,

Lucie

[Multani]

I absolutely agree that the fitbit surge is useless at maintaining its charge. Mine doesn't even last three days with all the settings turned off. I regret purchasing it and am telling everyone not to waste their money. I have better things to spend £100 on.  No bluetooth, no gps, no messaging...etc...etc and it can't even last the 5 days that it says it is able to. Further, this is a common problem and no fix by fitbit so they are not interested in customer who have already purchased their products. We need to spread the word that fitbit products are no good. (it is no good if it can't hold a charge. no point saying it has all these functions when you have to turn them off to get even one day's use of it!!)

[MikeinColumbus]

I have the same porblem  Also got my Surge at Christmas and last week it stopped holding a charge for 3- 5 days.  Now I only get about 12 - 15 hours and I am not a heavy user. 

Hoping the fitbit folks monitor these comments so we can get an answer.

[SunriseRunner11]

mine will not hold a charge until I wake, I dont know how long it lasts, I really got it more for the sleep pattern and I will have it fully charged (at least it claims to be) and by the time I wake up it is dead. I have not been able to get it to sinc for a LONG time, not that I need it since it goes completely dead before I wake up.

[Nvyariz]

As an update to those who have replied noting they are having similar issues, I also emailed Fitbit and they reviewed my account and stated that they noted that it is not holding a charge as it should.  They have reviewed my warranty status and requested my shipping information which may indicate a possible warranty replacement.  If you are still within your warranty period I would definitely contact them sooner rather than later.  I will try to update when I receive a resolution.

[Multani]

That's great. Can you give out the email address you contacted with? I can't find it on their website. Thanks.

[Nvyariz]

So as an additional update Fitbit is in fact replacing my tracker.  I received confirmation of that today.  It is a very easy process provided your tracker is still under warranty.  I contact customer service through the contact page that I have pasted into the message.  From there you can also do live chat (although I think that is limited based on what time it is).  With the information you provide they can review your trackers charge history and they we able to quickly confirm there was an issue with the device.  I hope this all helps.  Good Luck!

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[Multani]

I complained publically and it is encumbent on me to retract publically. Fitbit has done me a great service by dealing with my complaint regarding the issue of my fitbit battery in an exceptionally speedy manner. They are replacing it and I have no issue saying that I was wrong about the Fitbit support staff. Well done and thank you to them.