Surge will not swipe

[Thedoorsnj]

Three days ago my surge stopped swiping and I noticed there was moisture causing a fog on the screen. I emailed customer support and their response was that since I was 20 days over my warranty they couldn't offer me anything in terms of a fix. All they offered was a 25% discount on another purchase. So they want me to spend another 200$ on a product that will probably break again in a year? Their customer service is awful and I do not recommend this company. Has anyone else experienced this problem and have any suggestions for me to try and fix the clearly defective product that the company will not stand behind?

[AlejandraFitbit]

A warm welcome to the Community @Thedoorsnj. Our limited warranty provides replacements for trackers deemed to have a manufacturer's defect within 365 days of purchase. Because your tracker didn't meet these warranty conditions, the advocate offered a courtesy discount of 25% good towards the purchase of any tracker. 

Fitbit strives for excellent customer service and in the past often replaced trackers that were not covered under warranty. Though customer satisfaction remains our number one goal, the demands of running a global business require that we now enforce our warranty consistently. 

See you around! 

[Thedoorsnj]

This is an unacceptable response. I do not know who you think your customer base is but I do not have $200 laying around to purchase a new surge each year when they break. I took care of my surge keeping it away from water and always removing it after a run to allow it to dry but it still somehow got moisture in it stopping it from swiping. This is clearly a manufacturers defect and I will not let this stand. I will continue to post to this community as well as your social media sites warning people of your poor quality products and even poorer customer service. I will direct people to more reputable companies. This is unacceptable.