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Replacement surge not updating

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‎08-02-2016 03:09

‎08-02-2016 03:09

I was sent a new surge due to the battery life not lasting on my 2 week old one. However it won't update so i can actually use the new one. I've gone through all the steps but it just say's update failed.

I've tried on my laptop (windows 10 app) Iphone 6 all of the softwear is up to date. Any idea on how to fix it?

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‎08-03-2016 06:06

‎08-03-2016 06:06

It's great to see you around @HelpMe1993. Thanks for troubleshooting this inconvenience by yourself. If you haven't tried this, I recommend restarting your Surge by following @MeylinP's instructions. After the restart process, please confirm you are doing the following from your iOS Fitbit app:

 

1. From the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

 

Let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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