03-14-2016 04:45
03-14-2016 04:45
I have recently traveled out West and when I returned home to the Eastern time zone I cannot get my surge time to change back. I have followed all the instructions from previous posts regarding changing time zones with my ios device. I have charged it, and turned off the Surge. I have synced it several times and it syncs steps but not time. What else works?
03-14-2016 10:01
03-14-2016 10:01
In your iOS app, click on account, scroll down to Advanced, scroll down to time zone. If the "Set Automatically" is off, that may be the cause or you can set it manually right below that.
Good luck!
Keep stepping
Scott | Aviano Italy
Force, One, Charge, Charge HR, Surge - iOS
Take a look at the Fitbit help site for further assistance and information.
03-14-2016 10:11
03-14-2016 10:11
03-15-2016 08:22
03-15-2016 08:22
Does it show the correct time zone? I found that sometimes I had to manually change mine to the correct time zone (even though my phone did switch).
Scott | Aviano Italy
Force, One, Charge, Charge HR, Surge - iOS
Take a look at the Fitbit help site for further assistance and information.