Surge won't sync to s6

[Jamesfiloon]

So I was unable to sync so I decided to unpaired after all other solutions failEd to yield a resault (Bluetooth on and off, phone on an old, force stop app, wrist band on and off) then spent two hours trying to repair and finally accomplished this and it updated the app with today's progress however I'm back to square one where it will not sync...suggestions besides Un pairing?

[SunsetRunner]

Wonderful troubleshooting James

Feel free to check out the Fitbit Article regarding not being able to sync.

https://help.fitbit.com/articles/en_US/Help_article/1866

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Hope it helps

[Jamesfiloon]

It does not help. That is a shortened version of the trouble shooting I tried which did not give a fix.

[SunsetRunner]

The support team can be contacted from the official contact page, mention what you've already tried to speed things up.

http://contact.fitbit.com

[Redmoonstar]

Do you have location (GPS) turned on? With android 6.0 (marshmallow ) location needs to be enabled this is something Google implemented with marshmallow for bluetooth devices to sync. . Hope this helps.

[AngelaMa]

Hello @Jamesfiloon welcome to the Fitbit Community! I would like to ask if you are still experiencing issues with syncing your Surge? Did you reach out to our support team for assistance?  @Jamesfiloon thanks for sharing this important information! 

I'll be around if you have any questions! 😉