Surge won't sync

[Andy82hoyt]

My surge will not sync to my phone or computer. It has last sync'd on the 22nd of January. I have read through the forums a bit and have had no luck.

Andy

[SunsetRunner]

Welcome to the Fitbit Forums @Andy82hoyt! I'd verify if you've followed these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual. If the issue persists, try going to your Surge settings by tapping its home button, swipe until you find "Settings", then turn off "Notifications" and "Bluetooth Classic". After you've done that, your tracker should sync.

Hope this helps. Let me know the outcome.

[Andy82hoyt]

I read on the forums more and as some suggested I deleted the app on my phone. When attempting to reinstall it, I was notified that my phone was able to install the app due to needing an update. However, there are no available updates for my phone. To add to the frustration my surge that I have had 3 months now has a cracked band. So at this point I'm unable to try and remedy the problems the was you suggested.

I'm also still unable to get it to sync to the computer.

Andy

Moderator edit: merged reply

[MCBlackmoor]

My Surge won't sync with my PC either. My computer recognizes the Surge (it's listed under the Bluetooth items on the PC). I have no other Bluetooth devices nearby that would interfer with the Surge. The Surge makes a noise when I click on Update Surge on my PC, but nothing after that happens. I've uninstalled the software, rebooted, so many times. So, frustrating.

[SunsetRunner]

Hello @Andy82hoyt and welcome to the Forums @MCBlackmoor! If you're still having problems while trying to sync your Fitbit Surge, please be sure to reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!

Catch you later!

[sassyelizS]

same here...I bought the Surge to mainly check my sleep habits. Now it's useless...I'm tired of redoing it

Moderator edit: Format.

[SunsetRunner]

Welcome to the Fitbit Forums @sassyelizS! If you have already tried the troubleshoot provided here, I highly recommend contacting Fitbit Support. They can further investigate this matter and provide good resolution as well.

Keep me posted!

[tickedoff12]

I also can't get my Surge to sync with my computer.  I've had the thing for three weeks, I've tried to sync it six times during that period, and three times it hasn't worked. I don't have Internet access at home, so I have to take my laptop to the library to sync, and it is incredibly inconvenient when it doesn't work the way it's supposed to.  I have tried all the troubleshooting tips offered in this thread.  I do not have any other bluetooth devices nearby.  This is unbelievably frustrating.  I should not have to spend this much time and energy trying to make the stupid thing work.  When I call customer service, my wait time is typically at least 20 minutes, and when I e-mail them it's two days.  Utterly ridiculous.This Surge was a complete waste of money. 

[sassyelizS]

I finally downloaded the fitbit app to my smartphone, and that, so far, works....I pretty much give up on computer...sometimes works, sometimes not and my frustration wasn't worth it

[MCBlackmoor]

I understand your frustration as well. When I buy a product based on the features it advertises, I expect it to work as advertised. If it doesn't, then I feel like I wasted my money as is the case with the Fitbit Surge. I bought it over the Samsung Gear S based on its features that really do not work!

[3Y8MGR]

Got my surge for Xmas 2015, it first stalled in it's syncing 28/12/15. But I found a way around this with the help of the trouble shooting and this forum. UNTIL 26/2/16 then the problem went weird. 1st I attached the charger and it finally synced, so I kept the charger cable attached for the hour to make sure that the tracker was fully charged.... No it went dead in the night. I woke and noticed so I re-attached the charger and then it was charged by morning but has not synced since. AND as I am from Australia, my ONLY contact was email... 2 days to reply... guess what? Fitbit's response was, I got a link to the trouble shooting, WOW I hadn't tried that.... actually I had I forgot you guys don't get aussie sarcasm. So I replied to said email and 2days, Nothing. To add insult to injury, each time I try the re-booting of the tracker it is delayed in restarting and the time display is delayed the same amount of time as the delay to restart....now 41mins. So the $399AU tracker isn't even a useful watch. I wonder when FITBIT will contact me again? Maybe GARMIN should be the "Go To" brand?

I managed to get better response from fitbit after my rant. Now I have to send my mailing address as MY FITBIT is stuffed and no amount of troubleshooting will fix it. Will keep you posted.

Moderator edit: merged reply

[CelticDude]

Holy crap!  I have spent hours pouring over the instructions and setup three different computers with the Fitbit software for Windows 10 to no avail.  Use the app for PC - it works every time.

[DerrickHeyward]

My Surge has ceased to sync

Upon each attempt I get "Looking..."

[CelticDude]

Here's the deal.  DO NOT DOWNLOAD THE WINDOWS 10 APP FOR YOUR FITBIT!  IT WILL NOT WORK!  Instead download the app for a PC and install it.

[Breachgranny]

Stupid question but after syncing with notifications "off" I presume you then go back and turn them "On" - sorry but I have only had mine for a couple of weeks and still learnigh how to drive it.

[Erwin09]

Hi there, I had same issue with my fitbit surge but finally I found that the time in my tablet wasn't the same as my surge, so I went to settings on my tablet and manually reset the time to match my surge. The surge was thankfully still on the correct time. This resolved the problem.

[sportsmom9698]

I'm having the same issue, suddenly my surge will not sync with either the computer or my phone.  Nothing has changed in the last two days (ie no new updates on anything) and now it suddenly won't sync.  

I have done the following:

1.  Uninstalled software and reinstalled software

2.  Reset my surge.

Nothing works.  Please advise.

[Garreth]

I am with you here! If have to keep re-adding my Fitbit to phone as it never finds it, almost not fit for purpose. I am thinking of getting refund

[AndyG65]

Hi I'm here in Australia to with the same problems, havent contacted customer support yet how did you go?

[DerrickHeyward]

Good day Mate,

I contacted customer support

A reset did the trick

"Good Luck"

Sent from my iPhone