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Surge won't sync

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‎04-28-2016 03:33 - last edited on ‎08-17-2025 18:44 by Fitbit Moderator

‎04-28-2016 03:33 - last edited on ‎08-17-2025 18:44 by Fitbit Moderator

Fitbit app updated this morning, now my Surge cannot syn with my IOS devices or PC.  I have tried several restarts of all devices, reset bluetooth, uninstalled/reinstalled app, nothing worked. Last successful sync was just prior to app update.

 

 

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‎04-29-2016 06:14

‎04-29-2016 06:14

Welcome to the Community @Janellequayle. If your Surge is not showing the correct time, I recommend changing your timezone to a complete different one, sync your tracker, put the correct time and sync your tracker one more time. You can do this by following these steps by doing the following from your iOS Fitbit app:

 

1. Tap account
2. Tap Advanced Settings
3. Checked your timezone

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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