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Surge won't sync

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‎04-28-2016 09:25 - last edited on ‎08-17-2025 18:44 by Fitbit Moderator

‎04-28-2016 09:25 - last edited on ‎08-17-2025 18:44 by Fitbit Moderator

Fitbit app updated this morning, now my Surge cannot syn with my IOS devices or PC.  I have tried several restarts of all devices, reset bluetooth, uninstalled/reinstalled app, nothing worked. Last successful sync was just prior to app update.

 

 

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‎04-29-2016 06:07

‎04-29-2016 06:07

Welcome to the Community @Robnarayan. Thanks for troubleshooting this by yourself. I recommend following our Syncing Troubleshoot directly from your iOS Fitbit app. After following these steps your tracker should be able to sync without an inconvenience.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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