Surge won't sync

[Philbop]

Sure you've read this one a thousand times but it's driving me crazy - surge stopped syncing - tried all the standard fixes (which used to work).  Even removed device and attempted to re-register device on the app.  It finds my surge (great) but then nothing further - tried everything so appreciate any help

[WendyB]

See these threads. Both helpful in syncing

https://community.fitbit.com/t5/Charge-HR/Having-trouble-syncing-here-s-how-to-fix-this/m-p/1301370/...

https://community.fitbit.com/t5/Flex/syncing-issue-with-my-Flex/m-p/1701255#M163030

[MariamV]

Great threads with troubleshooting steps for syncing @WendyB! Love having you around. 

How are you doing @Philbop? It's nice seeing new faces around! I'd definitely follow @WendyB's suggestions from those two threads and then post back with the results.

I'll be looking forward to your new comments! 

[Philbop]

Hi - thanks for all the help - having tried everything suggested I think the issue is with the Bluetooth on my phone (which is getting slightly old).

I tested adding my surge to my wife's phone and all worked so...good news is my surge is fine but I probably need a new phone

Thanks again for your help

Sent from my iPhone

[Philbop]

Hi - thanks WendyB and Mariam for all the help - having tried everything suggested I think the issue is with the Bluetooth on my phone (which is getting slightly old).

I tested adding my surge to my wife's phone and all worked so...good news is my surge is fine but I probably need a new phone

[MariamV]

@Philbop thanks for getting back to me! I appreciate you took the time to troubleshoot your tracker. Keep in mind that Fitbit trackers require Bluetooth 4.0 to sync.  Here's a list of the compatible devices with the Fitbit app. Our devs and engineers are always working to add more devices to the list. Keep an eye to it!