Surge won’t vibrate for texts

[Noeysevens]

My surge has stopped vibrating for incoming texts and in fact, doesn’t receive them at all. So I can not view texts on my watch. Phone calls still register and vibrate. So frustrating.

[Rich_Laue]

It sounds as if the Fitbit app may not be sending any notifications or their is a communication issue? 

There is a do not disturb mode that will turn off the vibration but it doesn't stop the actual notification. 

May I ask what type of phone your having issues with? Does it run iOS 13 and maybe the pink banner above will give an answer

[Noeysevens]

Thanks for your response!!

I have the IphoneX. It is currently running iOS 13.3

I have deleted and reinstalled the Fitbit app. I have deleted and re-connected my device to the app. Text Notifications are turned on in the app, on the watch, and on the iPhone. 

It is so frustrating! 

[Rich_Laue]

Your saying that your problem is related to the pink banner above and that undocumented changes made by apple have broken this feature for several companies.