Surge wont charge

[wncboy]

Cracked the face of my first Surge just doing burpees, was sent a replacement. Used replacement about 2 months and it stopped taking a charge.

[HeydyF]

Hi @wncboy welcome to the Community! oh this sounds too bad, but don't worry, let me suggest you something, please take a look of the instructions in here to make the battery of your Surge last longer. 

Hope that helps! let me know the outcome.  

[wncboy]

Thanks for the reply. I tried all of that already - except for calling
support. Guess that's my next step.
Thanks again!

[HeydyF]

Thanks for your response @wncboy! I appreciate you have taken the time to try the troubleshooting I posted earlier. Let me know the outcome with Customer Support!

Have a great weekend!