11-21-2016 12:57
11-21-2016 12:57
11-22-2016 00:51
11-22-2016 00:51
I would try restarting your Surge using this procedure:
https://help.fitbit.com/articles/en_US/Help_article/1186/
Give it a few tries as it doesn't always work first time. As you removed the device from your account you may need to re-add it to get it to sync again.
11-22-2016 09:30
11-22-2016 09:30
11-23-2016 06:21
11-23-2016 06:21
Hi there @EmEvans, thank you for let us know the issue still persists even after the restart that @SteveH recommended before.
I wonder what type of device are you using to sync your tracker? I assume you have iOS, so make sure you have the most recent version of the app which is 2.29. If you do, please try to log out from your Fitbit account and restart your device. Once your mobile device has loaded log back in and try to set up your tracker again.
It might be require to attempt to restart your tracker a few times more in a row, before you jump to the following steps.
Hope this helps. Let me know if you have additional questions.
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