help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge wont sync on android or windows

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-29-2017 10:40

‎10-29-2017 10:40

Ever since this update, my Surge won't sync with the android app and I tried with windows and its the same thing. I have tried all of the troubleshooting that I found and its the same. When I unpair it in my bluetooth, it will say "pairing rejected by surge." Please fix! 

Best Answer
1 REPLY 1

‎11-04-2017 09:10

‎11-04-2017 09:10

Nice to see that you're digging into the Forums @ZJohn, let me give you a warm welcome to our Community. Woman Very Happy

 

Thanks for trying those steps! It's odd you're getting that message since it usually is showed when you're trying to connect directly from the Bluetooth of the phone instead of going to the Fitbit App and try connect it from there, please confirm if you're doing so. 

 

I would like to know which Windows phone your using. Also, check the requirements to proper sync with mobile devices. After doing so, please try the next steps to finally setup your Surge one more time before we check with Support your options:

 

  1. Restart your tracker and make sure that it is fully charged
  2. Reboot your phone and check that you phone and Fitbit App is up to date 
  3. Open Bluetooth Settings on your phone and delete your Surge from there (forget device)
  4. Open Fitbit App > Account > Surge > Remove device (tap on the trash can in the upper right corner)
  5. Reboot your Bluetooth and double check that it is not connecting from there
  6. Force quite the App. Open it again Account > Set up a device

 

Hope this helps! Smiley Very Happy

 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer