Surge wrist strap bubbling

[Rabrussell]

I am now on my second Fitbit surge and yet again the wrist strap has started to bubble. Can I still get this replaced 

[WendyB]

Warranty is here: It goes from the first day you bought it Like all warranties

https://www.fitbit.com/legal/returns-and-warranty

Contact support

http://help.fitbit.com/?cu=1

[Rabrussell]

With this being the second surge that has now had the exact same problem, will this be replaced. The strap has bubbled across the bottom of the display screen exactly like the first one that I had replaced. If this is the case can you inform me exactly what I will have to do. I’m pretty sure that the last time I sent you a picture of the bubbling and I then received the replacement through the post. Any help will be gratefully received.

Sent from my iPhone

[SteveH]

Replacements are covered for the remainder of the original warranty and the warranty runs for 12 months from the original purchase (or 24 months if you are in Europe).

The first step in an warranty claim is to contact customer support via: contact.fitbit.com

[YojanaFitbit]

I've noticed you are new around @Rabrussell, so let me give you a warm welcome to our Community. Thanks for the help @SteveH and @WendyB. 

Sorry about what happened to your replacement bands. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

Please let me know if you need anything else! 

[Rabrussell]

I still have my original receipt dated 03 jan 2017 and my original surge, this being the replacement that has now bubbled will I be able to get this replaced again as it’s the exact same fault

Sent from my iPhone

[YojanaFitbit]

Hi @Rabrussell thanks for stopping by.

I appreciate your comment, our team check each case, scenario and the warranty information before giving any final resolution. You can email them in case that you have questions about it.

See you around.