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Sync Issues

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‎05-14-2018 14:49

‎05-14-2018 14:49

My fit Bit won't sync into my dashboard

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1 BEST ANSWER

Accepted Solutions

‎05-14-2018 23:54

‎05-14-2018 23:54

I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: http://help.fitbit.com/articles/en_US/Help_article/1866

View best answer in original post

Best Answer
2 REPLIES 2

‎05-14-2018 23:54

‎05-14-2018 23:54

I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: http://help.fitbit.com/articles/en_US/Help_article/1866

Best Answer

‎05-15-2018 10:08

In response to SteveH

‎05-15-2018 10:08

Hey there, @Ebonardi! Welcome to the Family! Woman Very Happy

 

You have some excellent steps to try! If you found any of those steps useful let's mark @SteveH's post as the solution. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions.

 

If this didn't resolve your inquiry, I’ll be more than glad to lend you a hand with that!

 

Please keep me posted!

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