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Syncing and Battery issues

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‎09-27-2017 06:19 - last edited on ‎09-28-2017 18:42 by Moderator Alum

‎09-27-2017 06:19 - last edited on ‎09-28-2017 18:42 by Moderator Alum

Not sure where to start with the Fitbit Surge. From purchasing it 9 Months ago this my second malfunctioning Surge. The first one had a bubble on the strap, that was replaced and this one now will not sync when I need to review my workouts. Also the battery life has diminished significantly since purchase. I have trouble shot all the common issue’s to try and resolve this but nothing works. Fitbit have offered to replace it again but I have zero confidence in the product, If I could wind back time I would never have gone near a fitbit Surge. I would also warn perspective customers not to buy a Surge as it’s not fit for purpose.

 

Moderator edit: Subject for clarity

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1 REPLY 1

‎09-28-2017 19:06

‎09-28-2017 19:06

Hope you are doing great and enjoying some healthy activities @congolden. Nice to see you around! 

 

Thanks for posting your comments about Fitbit Surge and overall service. Your voices is being heard. We're actively reviewing your responses and providing feedback to our product development and team. Sorry for the inconvenience you're having with your replacement, I've already got in touch with our Support Team and I noticed that you already have a case open for this issue; so please wait for the follow up email since our team is checking your warranty options. 

 

I appreciate your understanding.

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