08-29-2016 02:55
08-29-2016 02:55
08-29-2016 03:47
08-29-2016 03:47
First thing to try when this happens is to restart your phone and then restart your fitbit using this procedure:
https://help.fitbit.com/articles/en_US/Help_article/1186/
Give it a few tries as it doesn't always work.
08-29-2016 07:48
08-29-2016 07:48
Mine did the same thing 3 days ago also. I have tried a restart of the Surge, stop and restart of the Fitbit app on the android device, reboot of the android, tried to synch with PC and dongle to the Surge. Nothing. It seems the Surge just stopped talking
08-29-2016 07:53
08-29-2016 07:53
@dm05 did you try restarting the Surge several times - the procedure is a bit temperamental
08-29-2016 07:54
08-29-2016 07:54
Yep. At least 5 times.
08-29-2016 07:59
08-29-2016 07:59
@dm05 Doesn't sound good. Are you still within warranty (you can check the terms at www.fitbit.com/returns )?
If so, your best bet may be to get in touch with customer support: