Syncing issues

[perit]

Dear Fitbit sofeware devolopement team,

for several weeks now my surge wont sync with my PC when i click on 'sync now',

Ive tried all the various suggestions that are posted and like most of the users are finding its still not working.

It does however auto sync if i wait long enough................. life to short to wait next to a computer all day for that to happen

I have downloaded the fitbit app for my sony phone and it wont sync if use a wifi connection,  but it does however work if i turn my data package on and wifi off...... why.?

Ive even got a new surge ( to replace the one that the strap split on last week ) and still i cant get it to sync

The issues started when there was a recent updatetothe softwareif that helps someone figure out the problem

Can someone at fitbit look at the software and sort the issues out. The software is making a great product look crap

My PC operating system is Vista, Laptop is windows 10 and phone is andriod

[klutchycsuf]

It looks like it's not going to work out. So I guess I'm left with the
options of staying with a product that works some of the time (sync only at
home) or seeking another eco system of fitness tracker after all these
years.

The bottom line is Fitbit support says that both my Moto X (2014) and my
Nexus 7 are defective and the only way to fix the problem is to pursue both
mobile device manufacturers for a repair. I know this will be difficult
since both devices are fully able to connect to other bluetooth devices
(head phones & Fitbit one on the Nexus and headphones, Fitbit One and my
car on the Moto X.) I'm no techie but I suspect if I can stream audio over
bluetooth with no stutter or interruptions, it's probably working). I'm
not sure I'll be able to convince Motorola that their phone is defective
even though it can connect to everything except my Fitbit.
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[Stu84]

Just bought a Surge to replace my Charge (which was always reliable) and it won't Sync with either my Windows phone or my PC, and the advice on the Fitbit site is useless - really disappointed in Fitbit! 

[Rider67]

Hard to believe that two phones are defective, especially since I've been having syncing issues as well and I have two phones and five connected laptops and desktops, two of which are Apple products.  I just received another app update for Android a minute ago.  Maybe this is the one!

[AlFu]

My Surge "gave up" early this week. Yesterday I noted that it did not sync for 3 days already and found it simply "could not be found" via Bluetooth. Now I removed it from my Device list as I thought to add it again may solve the situation. But now, I can't add it as even with Fitbit Connect on the PC and their Dongle it can't be found. So it seems the Bluetooth in the device just died. But also the time is suddenly wrong .... 

But I had a very good experience with Fitbit Support in the past (once I got over the first trial to give super-basic support) and I really appreciated their fast and good help once I got to a real Fitbit specialist.

[ravichso]

How long have you had this before it failed ?
Did you have all day sync on ?
I am curious as I went through this very same scenario three times .And yes ,Fitbit support was ,of course, the saving grace !


Thanks and regards
Ravi

[klutchycsuf]

Learned something new today. Since the Surge is not designed to keep
accurate time without syncing, while I'm on vacation and it won't sync, it
is displaying time inaccurate by 40 minutes. Erg.
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[ravichso]

That's unusual unless you did not synch for a very very long time because it would imply a very poor clock circuitry on the device. I usually have to synch when I change time zones while travelling in the US or Europe . It can be annoying if you don't have Internet for any reason. I don't know if a connection to the phone without internet synchs the time .

[klutchycsuf]

I think it was because it was a hot day and the watch shutdown in the heat,
and when it turned back on, it had not been keeping track of the passage of
time. It happened twice more that day. I was at a parade and it was
exceptionally hot in the sun. I still have the Birkenstock tan-lines from
the burn I got that day.
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