Surge not syncing

[Ruthmarie]

I have a fitbit surge..have had it for about a month, was working great with my samsung galaxy S6 .now all of a sudden it thinks I have a, fitbit flex, instead of the surge..and it will not sync...how do I get it back to syncing with my surge

Moderator edit: updated subject for clarity.

[AlejandraFitbit · Accepted solution]

It's great to see you around @Ruthmarie. That's something weird, I recommend Restarting your Surge by following @MeylinP's instructions and rebooting your phone. After that please try our Syncing Troubleshoot. Your tracker should now sync properly.

Let me know the outcome. 

[Ruthmarie]

Worked great thank you..

[AlejandraFitbit · Accepted solution]

You are welcome @Ruthmarie, I am glad to hear that your Surge is now working. If you need anything else do not hesitate in posting it.

Keep the stepping up! 

[Noah2017]

How do I sybc Fitbit Flex?

[AlejandraFitbit]

It's great to see new people @Noah2017. Could you please tell me which device are you using to sync your tracker, a computer, iOS phone, Android or Windows? So I can provide you the correct instructions to make your tracker sync.

Hope to hear from you soon. 

[Noah2017]

IOS phone an/or computer
Thank you

Moderator edit: Personal Information

[AlejandraFitbit]

Thanks @Noah2017. I recommend following the Syncing Troubleshoot from your iOS Fitbit app. After following these steps your tracker should sync with your phone and computer.

Let me know how it goes. 

[BrewitNow]

I bought a used Surge, had all kinds of problems getting it to sync, but finally did. Here's the setup and what eventually worked for me:

Detail:

1. Had existing, working Fitbit One

2. Had laptop with dongle which I used for syncing the One.

3. Bought the Surge.  Here's all the steps/things I did to finally get the sync:

A. checked under Settings on Surge that I had latest firmware. I did. (16.34.5.14)

B. Turned ON "Classic Bluetooth" under Settings on the Surge. Was sincerely hoping this was nothing like smooth jazz 🙂

C. Powered down the Surge.

D. Reinstalled Fitbit app on my Android phone.

E. Removed the dongle from my laptop (as it was near me).

F. Turned OFF bluetooth on my laptop.

G. Made sure Surge was fully charged.

H. Powered Surge back on.

I. I was finally able to add it as a new device via my Android phone.  Yay.  The last things I did were the enabling of "Classic Bluetooth" on the Surge, and power down/back on of the Surge, so those were the likely fixes. 

I hope this helps!

[rajdeeppoddar]

Hi all, I recently bought fitbit surge and facing issue while I try to sync the data with my android phone and my laptop. My phone is Asus zenphone 2 laser with android v6.0. So overall I feel the software for both fitbit and phone are updated. I tried all troubleshooting methods available over the internet but all in vain. It does work only when I re-start my fitbit. This will be too tedious if I have to re-start the surge every other time when I think of sync.Another issue is that my home button needs to be pressed in a particular manner to toggle between the options otherwise it shows me the music controls. Did anybody of you face this issue with the buttons? I prefer to remain a fitbit customer and am seeking guidance to come over these issues.

May I request you all to kindly help me out?

Regards

Rajdeep

[rajdeeppoddar]

@BrewitNow :Do you still face the sync issue with your surge? I have bought a new surge on Mon and not able to sync until and unless I restart my surge? Is this somethng that I need to do quite often? or there's some fix to this issue?

Thanks and Regards

Rajdeep

[AlejandraFitbit]

A warm welcome to the Community @rajdeeppoddar and @BrewitNow, thanks for sharing the steps you ddid to fix the syncing inconvenience you were experiencing.  If you are having problems connecting your tracker with your phone, I recommend following our syncing troubleshoot.

- iOS

- Android

After these steps your tracker should work properly.

Let me know the outcome. 

[rajdeeppoddar]

 Thank you @AlejandraFitbit. Finally I am able to sync my tracker with my smartphone and laptop and surprisingly I guess it was the order in which it was set up earlier. Probably a defect/ bug for Fitbit to address. I followed following steps after deleting my device from mobile app.

1. Install Fitbit app in laptop (windows OS)

2. Set up Surge in Fitbit windows app first and sync (using dongle provided in the box)

3. Install Fitbit app in android 6.0 OS smartphone

4. Now sync the tracker with fitbit app (using bluetooth)

Above steps worked and hopefully everyone else in the forum find this helpful.

Cheers.. Happy running..

[AlejandraFitbit]

Those are great news @rajdeeppoddar. I am glad to hear that your tracker is now working properly and thanks to share the steps you followed to fix this inconvenience. If you need anything else, do not hesitate in posting it.

See you around!