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Thanks for Fitbit Team

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‎08-01-2016 15:12

‎08-01-2016 15:12

I have chatting with the Fitbit customer service I tell him about my problems with my Fitbit surge.
My strap has broken where the screws fasten. Keep pushing back together to keep in place. Very disappointed that it has broken so quickly. Are there replacements available. I have spent a lot of money on watch and had no durability. I have told friends to be careful of making purchase.
And I got fast respond and free return and replace
Thanks so much
Best Answer
3 REPLIES 3

‎08-01-2016 16:30

‎08-01-2016 16:30

Welcome to the forums @Wahba

 

Thanks for letting us know what happened and how great customer support was to you.

 

Keep on stepping!

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎08-01-2016 17:00 - edited ‎08-16-2016 16:50

In response to Odyssey13

‎08-01-2016 17:00 - edited ‎08-16-2016 16:50

Hi @Wahba, it's good to have you in the Community. I'm so glad this ended up working out for you! Our support team does a great job at meeting expectations and taking great care of Fitbit customers. 

 

Enjoy your tracker and hope to catch you in the Community 😃

Fitbit Community ModeratorSilvana | Community Moderator, Fitbit
Best Answer

‎08-01-2016 18:38

‎08-01-2016 18:38

Woot thats awesome!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer