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Time won't change

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‎12-30-2017 02:47

‎12-30-2017 02:47

Hi all. I've been back in the UK for 4 weeks now after spending 2 weeks in the USA. The time on my surge won't sync back to UK Time, I'm tried the troubleshooting options I've been given but won't change no matter what I do. Anybody got any suggestions on how to help? 

Thanks

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‎12-30-2017 13:10

‎12-30-2017 13:10

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

On the computer: Go to the Dashboard and click on the gear and choose settings from the drop down. Scroll down to time zone Change it to s different one. Sync it. Go back in and change it to the correct one and sync again


Phone: Click on account upper top right looks like an envelope. Scroll down to advanced settings and do the same as above

Community Council Member

Wendy | CA | Moto G6 Android

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