Time won't sync on my new Surge

[Seanfox]

I've checked the time zone which is correct and turned it off and on again. There don't seem to be any other options. The minutes are correct but it's 4 hours out

[AlejandraFitbit · Accepted solution]

A warm welcome to the Community @Seanfox. If your tracker is displaying an incorrect time, I recommend changing your timezone to a completely different one, sync your tracker, after that put the correct time and sync again. If this procedure doesn't work, feel free to contact our Support Team.

Let me know the outcome! 

[Seanfox]

Hi Alejandra

Thanks for the advice. I changed it to Lisbon (which is on the same time zone as the UK at this time of year) and it has moved to the correct time. When our time zones diverge I'll try moving it back to London. For now all is well.

Sean

[AlejandraFitbit]

Welcome back @Seanfox. It is great to hear that your Surge is now working properly. If you need further assistance, do not hesitate in letting me know.

Keep the stepping up! 

[Phillipjl]

Thank you, that worked. 😊