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Time won't update

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I recently went on vacation and went into another time zone.  A sync on my Surge updated my time for that timezone.  however, when I came home, it would not update.  My Iphone is set to automatically update, and it did.  My surge was set to automatically update, and it wouldn't.  I shut down the phone and the watch.  I closed the fitbit app.  the only thing that fixed it was removing the surge device from the app and adding it back in.  That is crazy and there must be a bug in the software.  I noticed on this forum it has been an ongoing problem for quite some time.  

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Welcome to the Community @jjmoney. Thanks for troubleshooting this issue by yourself. If your tracker is showing an incorrect time, I recommend changing your timezone to a complete different one, sync your tracker, put the correct time and sync your tracker again.

 

You can change the timezone by doing the following from a computer:

 

1. Log into your fitbit.com dashboard and click the gear icon in the top right corner. 
2. Select “Settings” from the drop-down menu. 
3. Scroll down to the Time section and choose the time zone that best reflects your current location. You can also select 12-hour or 24-hour time display format here. 
4. Sync your tracker to update your time zone. 

 

I hope this helps, let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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