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Display won't stop flashing

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I was standing on some rocks on the beach for a photo and was splashed by a wave, my Surge got a little wet, but continued to work fine. Now, 3 days later, the screen won't stop flashing and I cannot turn it off. It is still working fine. Support recommended I get a new one
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When it gets wet like that You should put it in a bowl of rice for a few days to take out the Moisture

 

I would go with what support said. 

Community Council Member

Wendy | CA | Moto G6 Android

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It's nice to see you around the Community @Petdr954 Smiley Very Happy! I'm so sorry to hear what happened to your Surge my friend. 

 

Did you try @WendyB's suggestion? Please place your tracker into a bowl of dry rice for 24 hours. This will extract any moisture that remains inside the unit. Following this, please attempt to restart your tracker using @SunsetRunner' steps.

 

Hope that helps, keep us posted!

Maria | Community Moderator, Fitbit


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Yes, I have tried restarting it multiple times…that doesn’t work. But on the bright side, the flashing is slowly diminishing over the past few weeks.
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Thanks for trying my friend @Petdr954! My best recommendation would be to get in touch with Customer Support directly. 

 

They'll be more than glad to give you a hand on this, don't forget to mention all the steps you've done so far and also don't forget to check the warranty policy.

 

Have a nice day!

Maria | Community Moderator, Fitbit


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