Tracker connected but won't sync

[cdavidrun]

My Fitbit Surge is connected to my Samsung Android phone by bluetooth. I know it is connected because it is tracking my heart rate. My phone is connected to the internet via home wifi which is working well. I have been waiting for over an hour now and just get the message "your sync has been scheduled and will start soon". I want to see how far and fast  I ran on my morning run. My idea of "soon" is minutes not hours. Is the problem my setup or the Fitbit website?

[cdavidrun]

Just to clarify the point about my setup. I have had the fitbit surge since September 2015. The extended time to sync has probably happened half a dozen times recently.

[Tommy632]

This is an issue that have experienced as of the last week also with my surge.  I have to reboot my surge to get it to sync properly.

[cdavidrun]

Now the horizontal swipe is working intermittantly and the vertical swipe skips options. Very annoying

[cdavidrun]

So. The surge chooses to sync intermittantly. The swipe both horizontal and vertical works after multiple swipes in spite of a hard reset and now the gps has become inaccurate. I start and stop from home on an out and back run and the distance is different each way and my house has moved 300 meters West! It looks like 3 year is the shelf life of the unit. Time to replace. Unlikely to be a Fitbit

[cdavidrun · Accepted solution]

Appears my surge has reached its built in life. Very disappointing. Won't swipe horizontally and sync's intermittantly. Good news for me I have got a Samsung gearfit and it is brilliant. Bad news for Fitbit - my wife was going to buy me a new fitbit for my birthday.