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Tracker doesn't count steps after midnight

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‎07-13-2017 11:50 - last edited on ‎07-14-2017 05:04 by Fitbit Moderator

‎07-13-2017 11:50 - last edited on ‎07-14-2017 05:04 by Fitbit Moderator

Bought Fitbit surge 2 days back.It is observed that just after midnight step counter stops at 'Zero' &then does not function . I have taken more then 100 steps but counter still showing '0'.

Any suggestions for correcting it?

 

Moderator edit: updated subject for clarity

Best Answer
2 REPLIES 2

‎07-13-2017 20:21

‎07-13-2017 20:21

Welcome to the forums!

 

It does reset at midnight but should start over.

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎07-14-2017 14:18

In response to WendyB

‎07-14-2017 14:18

Nice to see that you're digging into the Forums @sureshbeohar, let me give you a warm welcome to our Community. Cat Very Happy

 

I noticed that @WendyB has offered a few suggestions to help resolve your issue. If so, I invite you to mark this post as the solution. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions

 

If this didn't resolve your inquiry, I’ll be more than glad to lend you a hand with that!

 

Please keep me posted! Smiley WinkHeart

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