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Tracking steps and stairs

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‎01-07-2016 10:24

‎01-07-2016 10:24

I charged my fitbit last night and this morning it has not been tracking hardly any movement what can I do?
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‎01-09-2016 08:14

‎01-09-2016 08:14

@Casp24er Welcome to the Fitbit Community! It's great to have you here! It's odd that your Surge is not tracking your steps and stairs. I recommend restarting your Surge since this will refresh your tracker internally. Once this has been done, force sync your tracker so the steps can get reflected on your Dashboard.

 

Keep me posted on the outcome and I'll be around! Smiley Happy

JuanJo | Community Moderator

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