help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Tried Surge Hard Reset - Now Stuck Screen :(

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-22-2016 15:08

‎08-22-2016 15:08

Tried Surge Home > Select buttons for flash reset. Now stuck on --> screen. Will not start or shutdown. 😞 not very happy with my Surge. Seems to freeze for no apparent reason. Not wet or been in water. Just running or walking since I got in May 2016. ONLY 4 months old. WTH ?? Have tried all support resets for Surge to no avail. What do I do now?? Please help. Thanks in advance.
Jack Barrett
Best Answer
0 Votes
2 BEST ANSWERS

Accepted Solutions

‎08-22-2016 15:16

‎08-22-2016 15:16

...plug in to wall or computer and continuously hold the left and bottom right buttons to reset since it won't power down untethered - should reset after you count to 30 but before you get to 50...

Sorry for the frustration; bluetooth updates are notoriuos for bad handshakes when your battery is low, always a good practice to have plugged in when updating.  The "stuck screen" or "freeze" only happens in the middle of an aborted sync or firmware update with a depleted battery 😉

Let us know you are back on the road Jack.

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

View best answer in original post

Best Answer

‎08-22-2016 15:25

‎08-22-2016 15:25

wmchapman thanks for response. Have tried your suggestions for last several minutes and screen still stuck. Frustrating to say the least. Will keep trying.
Jack Barrett

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎08-22-2016 15:16

‎08-22-2016 15:16

...plug in to wall or computer and continuously hold the left and bottom right buttons to reset since it won't power down untethered - should reset after you count to 30 but before you get to 50...

Sorry for the frustration; bluetooth updates are notoriuos for bad handshakes when your battery is low, always a good practice to have plugged in when updating.  The "stuck screen" or "freeze" only happens in the middle of an aborted sync or firmware update with a depleted battery 😉

Let us know you are back on the road Jack.

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer

‎08-22-2016 15:25

‎08-22-2016 15:25

wmchapman thanks for response. Have tried your suggestions for last several minutes and screen still stuck. Frustrating to say the least. Will keep trying.
Jack Barrett
Best Answer
0 Votes

‎08-22-2016 15:26

‎08-22-2016 15:26

Will let charge for a while.
Jack Barrett
Best Answer