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Two Surges latter

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‎08-24-2016 05:21 - edited ‎08-24-2016 05:23

‎08-24-2016 05:21 - edited ‎08-24-2016 05:23

Hello:

I am have some severe durabilty issues with my Fitbit Surge. I purchased a Surge when they first were released. I wore that one daily for all my activites and loved it. A year and  month in the band cracked. Support was nice enough to send me a refurbished one to replace that one. Four months latter the glass cracked. I didn't hit it against anything. Didn't drop it. Didn't miss treat it. I am not really ready to drop another $250.00 on another one. I love it but it has turned out to be less than a Honda and I am looking for something that can stand up to time. Wondering if there is a new design in the works that might be more durable or at least allows you to repair it in some way.

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‎08-24-2016 06:20

‎08-24-2016 06:20

The new Fitbit Trackers, the Fitbit Alta and Blaze have exchangeable bands. The Blaze has heart rate monitoring and a clasp like the Charge HR, Surge.. as accessoires more band choices are available such as a leather and metallic band.

 

Feel free to add your vote / comment to jball40 's suggestion on the Feature Requests subforum:

 

https://community.fitbit.com/t5/Feature-Requests/Trade-in-Upgrade-Program/idi-p/628830

 

The more votes increases the chance of the developers integrate the functionality.

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