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Two service items..

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‎08-31-2016 12:08

‎08-31-2016 12:08

First, can the wristband be changed from a large to x-large and where can I get one.

 

Second, my Surge has never been submerged in anything, just normal hand washing and that sort of thing.  I take it off for anything that my give it a good soaking.  In spite of this, when the unit is in the sun I get some condensation on the inside of the crystal.  Is this a leaky case?

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‎08-31-2016 12:28

‎08-31-2016 12:28

The band can not be exchanged.

 

As for the rest contact support

http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎08-31-2016 12:29

‎08-31-2016 12:29

The band is part of the tracker and can't be replaced, if the Surge is under warranty feel free to ask the support team:

 

India | United Kingdom | United States

 

Optionally check out Returns & Warranty before contacting support.

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