help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

UNABLE TO ADD MY SURGE

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-09-2017 22:50 - edited ‎03-09-2017 23:03

‎03-09-2017 22:50 - edited ‎03-09-2017 23:03

I cannot find the add device menu in my dashboard? I'm pairing my Surge..please help me

find the menu..

thank you.

Best Answer
0 Votes
2 REPLIES 2

‎03-10-2017 07:12

‎03-10-2017 07:12

Web dashboard or are you using a mobile app? If an app, click on either devices or account and you should see an option. On a PC, you do not do it via the dashboard. You either use the Fitbit Connect software or if using the Windows 10 app, click on the account icon in the upper right and then "set up a new device".

Best Answer

‎03-10-2017 09:08 - edited ‎03-10-2017 09:09

‎03-10-2017 09:08 - edited ‎03-10-2017 09:09

It's great to see that you've visited the Fitbit Community @access1209. Welcome! Good to know that you'll be using a Surge, they're great. Also thanks for jumping in @SunsetRunner! Cat Very Happy

 

You will find the option to pair your tracker under the option "Account" on the iOS, Windows  and Android platforms. In case of using the computer, it will depend; if using a Windows 10 pc with the Fitbit App you will have the option "Account" too. But if you're using the Fitbit connect Program you will have to follow these instructions to connect it.

 

Hope this helps! Smiley Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes