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UPPER RIGHT HAND BUTTON

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‎07-09-2016 17:30 - edited ‎07-09-2016 17:34

‎07-09-2016 17:30 - edited ‎07-09-2016 17:34

The upper right-hand button on my Surge has gotten very hard to push in so it's hard to turn off my alarms and change the lap number when I'm running.  What can I do??  Nevermind.  I found it on another post. 

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‎07-10-2016 12:51

In response to shipo

‎07-10-2016 12:51

I just called and they're replacing mine too!  I'm so relieved.  I love my Surge but I can't buy a new one every year!

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‎07-09-2016 19:27

‎07-09-2016 19:27

I had the issue as well; what did you find out?

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‎07-10-2016 06:30 - edited ‎07-10-2016 06:31

In response to shipo

‎07-10-2016 06:30 - edited ‎07-10-2016 06:31

I found some other posts with the same question.  They suggested cleaning around the button with a toothpick.  If that doesn't work, call customer support.  Sounds like some people got a new surge and others didn't.  I'm going to call on Monday. 

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‎07-10-2016 08:22

In response to ilse49

‎07-10-2016 08:22

@ilse49 wrote:

I found some other posts with the same question.  They suggested cleaning around the button with a toothpick.  If that doesn't work, call customer support.  Sounds like some people got a new surge and others didn't.  I'm going to call on Monday. 

I tried to clean mine to no avail; Fitbit replaced mine.  🙂

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‎07-10-2016 12:51

In response to shipo

‎07-10-2016 12:51

I just called and they're replacing mine too!  I'm so relieved.  I love my Surge but I can't buy a new one every year!

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‎10-03-2017 09:39

‎10-03-2017 09:39

The top right button on my Surge (always slightly stiffer than the other button) has now stopped working completely. No chat support available on the Fitbit website at the moment - hope it comes online soon!

Fenix 5 Plus. Previously Ionic and Surge. Google Pixels 3 and 5. Aria. Chromebook. Deezer and Audible.
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