UPPER RIGHT HAND BUTTON

[ilse49]

The upper right-hand button on my Surge has gotten very hard to push in so it's hard to turn off my alarms and change the lap number when I'm running.  What can I do??  Nevermind.  I found it on another post. 

[shipo]

I had the issue as well; what did you find out?

[ilse49]

I found some other posts with the same question.  They suggested cleaning around the button with a toothpick.  If that doesn't work, call customer support.  Sounds like some people got a new surge and others didn't.  I'm going to call on Monday. 

[shipo]

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@ilse49 wrote:

I found some other posts with the same question.  They suggested cleaning around the button with a toothpick.  If that doesn't work, call customer support.  Sounds like some people got a new surge and others didn't.  I'm going to call on Monday. 

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I tried to clean mine to no avail; Fitbit replaced mine.  🙂

[ilse49 · Accepted solution]

I just called and they're replacing mine too!  I'm so relieved.  I love my Surge but I can't buy a new one every year!

[pedris]

The top right button on my Surge (always slightly stiffer than the other button) has now stopped working completely. No chat support available on the Fitbit website at the moment - hope it comes online soon!