Unable to keep a charge

[Kltaylor]

My surge will not stay charged for a whole day. I've never had this problem before, but I've noticed that for the past 2-3 weeks that once I take it off of the charger it dies before the day is over.  Please help!

[WendyB]

I would Contact Support
http://help.fitbit.com/?cu=1

[YojanaFitbit]

Hi there @Kltaylor, thank you for join us, it's nice to see you in the Forums! Thank you @WendyB for your participation! I'd like to know how are you charging your Surge. Are you using USB port from a PC or a wall connector? Are you able to hear the click when your attach the Surge on your charger? For how long do your usually charge it? This information will give me a hint of what might be the issue that you're having. 

Also take a moment to check the tips on this master post to improve battery life on your Surge. 

I'll be around! 

[Kltaylor]

I've been charging it with a wall unit, it starts off charging & then it will start "running numbers" randomly. It is not charging correctly, I've had a flex & now a surge & I've never had this problem before. Please help!

Sent from my iPhone

[YojanaFitbit]

Thank you for getting back to Forums @Kltaylor! Also thank you for the clarification in regards how you charge your Surge. For better practices you can double check that you're using a Certified URL to make sure that it is getting the correct voltage, charge it for only 3 hours and clean contacts regularly (both charger and Surge using a toothbrush). If you're Surge is randomly showing number try to restart it a couple of times, it might help. But if you already check all this as we told you befor call Customer Support as they can further investigate with you. 

I hope this help, I'll be around in case you need anything else!