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Unable to swipe between all screens.

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‎09-05-2017 19:42

‎09-05-2017 19:42

Have tried several restarts, but still cannot swipe to heart rate. I have not been able to get the FitBit Logo to flash as some others have suggested. It will swipe from Run to Free Run.

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‎09-07-2017 12:40

‎09-07-2017 12:40

Since you have restarted it several times I would contact support

http://help.fitbit.com/?cu=1

 

Please let them know you have restarted it several times

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎09-07-2017 15:51

‎09-07-2017 15:51

@joeonoki If after contacting Support as @WendyB suggests, your Surge is out of warranty, try draining the battery to zero (about 24 hours after the screen goes blank) then recharge and restart. Good luck.

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
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