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Waiting for Customer Service

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‎02-13-2017 19:19 - last edited on ‎02-14-2017 06:19 by Moderator Alum

‎02-13-2017 19:19 - last edited on ‎02-14-2017 06:19 by Moderator Alum

I bought a Surge in September, it doesn't work. Customer service has confirmed twice that it is stuck on updating and promised to replace it under warranty. I've been told multiple times that a prepaid envelope to return the Surge in will be sent, and five months on, I am still waiting! what, you're waiting for me to give up? You're waiting to run out the warranty? You're just into ripping off consumers? Tell me, please. 

 

Moderator edit: Clarified subject. Format.

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2 REPLIES 2

‎02-13-2017 22:54

‎02-13-2017 22:54

Welcome to the forums @Ehumphrey

 

Check to see if you've received any emails from Fitbit. See if by any chance the emails have been sent to the spam folder by mistake.

 

With your case number, contact customer support at this link - click

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

 

Keep us informed.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎02-14-2017 07:04

In response to Odyssey13

‎02-14-2017 07:04

Thanks for jumping in @Odyssey13! Hey there @Ehumphrey! Welcome to the Forums. I really appreciate all the feedback you gave, it's very useful to us! Please check your Private Messages, I'll be more than glad to check some information with you. 

 

I'll be around! Woman Wink

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