Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey @Paulth! Welcome to the Forums. It looks like you've been trying a lot of steps. Well, let's see some details that maybe you already checked but it's worth it to ask. Which model of phone do you have? Is it up to date? If so, I'd suggest restarting your Surge a couple of times in row. Then follow this steps. I think the same way, your phone is doing his best but the tracker is not responding.
If after doing this again, your Surge is still not connecting properly; please contact a Fitbit representative, so they can futher investigate.
Keep me posted! 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Paulth, thanks for your quick reply and for the details of your phone. Did you try the steps suggested above? I was thinking in trying those steps also in different device, if you have that option; or in a computer. Is this possible? Restarting your Surge should be key in this process! Try do so, at least 3 time in a row and let me know how this works. 
I hope this helps, I'll be around!
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @Paulth! Thanks for the responding, I'm happy to know that you're will be back on track very soon. Too bad that we coudn't fix the issue. Please feel free to come back with any inquiry that you may have in regards of your Surge. We're like a big family and we're always happy to know from you! 
I dont' know if you're familiar with our Discussions board, there is a really good chance for you to like it. In case that you haven't do so, check it out! You might be interested in this topics: Marathon Training or How do you break out of your sedentary lifestyle?
Have a good day! 
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