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Walks syncing to Strava but rides not syncing

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‎07-02-2018 09:59

‎07-02-2018 09:59

Hi, as of 3 or 4 days ago my cycle rides are no longer syncing to Strava from my surge (they've been fine for years) - however my Daily dog walks are still syncing.... I've uninstalled, reinstalled, revoked, turned off and on again....but nothing is working. Has anybody got similar issues or a fix?? Cheers guys

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‎07-03-2018 06:10 - edited ‎07-03-2018 06:11

‎07-03-2018 06:10 - edited ‎07-03-2018 06:11

Hi @Daemo! I'm glad to see you here in the Forums, welcome. Smiley Happy

 

I noticed that you did a great job by troubleshooting your Fitbit, thanks for trying those steps. It's odd what you mentioned about your Fitbit transferring only your walks but not your bike activities. Have you tried to restart on your Surge? Maybe it's having issues recognizing your rides. How do you track your both activities?

 

lf you have screenshots of these information it would be very helpful to determine what is happening. 

 

 See you around! Woman Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎07-03-2018 06:10 - edited ‎07-03-2018 06:11

‎07-03-2018 06:10 - edited ‎07-03-2018 06:11

Hi @Daemo! I'm glad to see you here in the Forums, welcome. Smiley Happy

 

I noticed that you did a great job by troubleshooting your Fitbit, thanks for trying those steps. It's odd what you mentioned about your Fitbit transferring only your walks but not your bike activities. Have you tried to restart on your Surge? Maybe it's having issues recognizing your rides. How do you track your both activities?

 

lf you have screenshots of these information it would be very helpful to determine what is happening. 

 

 See you around! Woman Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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