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Warranty

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‎12-09-2017 12:34

‎12-09-2017 12:34

Hi,

  I contacted fitbit and was told my surge would be replaced under Warranty, however once I asked for size and colour fitbit replied saying they couldn't offer me the same surge and want me to change my size and colour. Surely if they can not offer me the same one they should replace it with a newer model or offer a refund, is this correct?

Thanks

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0 Votes
2 REPLIES 2

‎12-09-2017 20:59

‎12-09-2017 20:59

Surge has been discontinued so you will need to take what they offer.

 

As for a newer model. That never happens

 

Warranty is here:

https://www.fitbit.com/legal/returns-and-warranty

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎12-09-2017 21:58

In response to WendyB

‎12-09-2017 21:58

They should give you the same color and size since that is what you originally had. If they can’t offer that to you then they have to make it up to you by giving you a newer model or a discount 

Best Answer