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Wearing Surge In Wet Weather

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‎09-16-2017 10:59

‎09-16-2017 10:59

How can I get my Surge unfogged.  It has been in rice overnight and is still fogged up.  Rain is apparrantly hard on it.

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3 REPLIES 3

‎09-18-2017 07:15

‎09-18-2017 07:15

 Unfortunately it seems as though they seals one they surge are broken. If its less than 1 year old(2 for Europe) I would contact fitbit support for replacement ou return to place of purchase for a refund. If its out of warranty then leave it in the rice for longer however it will continue to get moisture in it and fog the screen up. 

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‎09-18-2017 08:18

‎09-18-2017 08:18

@jerrygr wrote:

How can I get my Surge unfogged.  It has been in rice overnight and is still fogged up.  Rain is apparrantly hard on it.

I have found it takes several weeks in a sealed container of rice to defog a saturated Surge.

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‎04-17-2018 08:12

In response to shipo

‎04-17-2018 08:12

I plugged it in and left it in rice. The fog is gone but it looks like the screen has cracks all through it and now I can't get it to swipe.  I restarted it and still nothing. is there a way to take it apart and clean under the screen?  The surge still is tracking but the only way to look to see what I did is through my phone after it looked it.

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