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Where’s my steps?

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‎10-23-2018 02:57

‎10-23-2018 02:57

Just returned from holiday. Always leave Fitbit at home and have a good rest when away. On returning, charged my surge and proceeded as normal. Yesterday step count on watch was there. Today, after a gym session, my steps are at zero and once synced, no workout showing. This hasn’t happened before!

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2 REPLIES 2

‎10-23-2018 11:28

‎10-23-2018 11:28

Welcome to the forums!

 

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎10-25-2018 07:27

In response to WendyB

‎10-25-2018 07:27

A warm welcome to the Fitbit family! It's great to see you participating in our Community @GingerAJK. Woman Happy

 

Hoped you've had an awesome holiday. As @WendyB mentioned, it's best to try the restart on your Surge in case that it got stuck. It should be working just fine after this, but in case that you notice anything wrong please let me know.

 

I'll be around. 

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