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Why does my surge not charge

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I bought my SurgeIn February of 2017,  everything was fine til Monday.  I am having problems charging it.  Can you over charge it?  After doing the cleaning and all that is needed to charge it, i am still having problems.  Can you suggest something?

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Fitbit offer a few suggestions for charging problems in this help file:

 

https://help.fitbit.com/articles/en_US/Help_article/1190/

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