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Wont sync for anything other than steps

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‎05-15-2018 09:35

‎05-15-2018 09:35

For over a week I have been struggling to pair my surge with my phone and it won't sync. Today is starting counting my steps again but I cannot get my heart rate or exercise tracker to work. Any ideas?

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‎05-18-2018 05:23

‎05-18-2018 05:23

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1


If that doesn't help Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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