Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

Surge lost 35minutes yest in real time. How do I reset?

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

Try a restart. Do it at least 3 times.

Restart http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help

On the computer: Go to the Dashboard and click on the gear and choose settings from the drop down. Scroll down to time zone Change it to a different one. Sync it. Go back in and change it to the correct one and sync again


Phone: Click on account upper top right looks like an envelope. Scroll down to advanced settings and do the same as above

Device will need to sync before it changes

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

Try a restart. Do it at least 3 times.

Restart http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help

On the computer: Go to the Dashboard and click on the gear and choose settings from the drop down. Scroll down to time zone Change it to a different one. Sync it. Go back in and change it to the correct one and sync again


Phone: Click on account upper top right looks like an envelope. Scroll down to advanced settings and do the same as above

Device will need to sync before it changes

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes