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consistent freezing requiring a restart

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‎08-28-2016 14:09

‎08-28-2016 14:09

I never have had to restart my surge...but I ahve now had to do it three times this week. the first time it was becasue the entire thing froze. the most resent was just the steps that were frozen. anyone els ehave this problem?

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‎08-28-2016 16:58

‎08-28-2016 16:58

Welcome to the Fitbit Community @rbrook. It's great to have you here. Thank you for your efforts while trying to resolve this issue before contacting us. This is definitely not an expected behavior. I would recommend setting up your Surge as a replacement device by following @SteveH's instructions. If this doesn't help, please be so kind to reach out Customer Support. Let them know the workarounds performed so they can further investigate your case. 

 

Catch you later. Smiley Very Happy

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